389bd Privacy Policy
Your privacy matters to us. This policy explains what personal data 389bd collects, why we collect it, how we protect it, and the rights you hold as a player based in Bangladesh.
Introduction
This Privacy Policy ("Policy") describes how 389bd ("Company", "we", "us", "our") collects, processes, stores and shares personal information about individuals ("you", "Player", "User") who access or use the 389bd platform at https://389bd.vip and any related mobile or web application operated by us.
By registering an account or otherwise using 389bd, you acknowledge that you have read and understood this Policy and consent to the processing of your personal information as described herein. If you do not agree with this Policy, please discontinue use of the platform immediately and contact [email protected] to request account closure.
This Policy applies to all 389bd players in Bangladesh. We are committed to handling your personal data with transparency, security and respect. This Policy should be read alongside our Terms & Conditions.
Information We Collect
389bd collects personal information from you in the following categories. We collect only what is necessary for the purposes described in this Policy.
How We Use Your Information
389bd uses the personal information it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed here.
- §To create and manage your 389bd account, verify your identity through KYC, and administer your account balance, transaction history and preferences.
- §To process your deposits and withdrawals securely, reconcile financial transactions, comply with anti-money laundering obligations and investigate any suspected financial irregularities on your account.
- §To deliver the gaming services you request, including providing access to games from our provider partners (Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others), processing bets and displaying results.
- §To communicate with you in connection with your account, including transactional notifications (deposit confirmations, withdrawal status updates, KYC completion alerts) and responses to support enquiries.
- §To send you promotional communications about 389bd bonuses, tournaments and offers where you have not opted out of such communications. You may opt out of marketing messages at any time by contacting [email protected].
- §To fulfil our legal and regulatory obligations, including age verification, responsible gaming interventions, fraud prevention, anti-money laundering checks, and cooperation with lawful requests from competent authorities.
Legal Basis for Processing
389bd processes your personal data on the following legal grounds, each of which applies to the corresponding purpose described in Section 3.
- §Contractual necessity: processing required to create your account, deliver gaming services, process financial transactions and provide customer support — all of which are necessary to perform the contract between you and 389bd.
- §Legal obligation: processing necessary for 389bd to comply with applicable laws, including KYC identity verification, anti-money laundering screening, age-gating and responding to lawful authority requests.
- §Legitimate interests: processing for fraud detection, platform security, abuse prevention, responsible gaming monitoring, and improving 389bd services — where these interests are not overridden by your own privacy interests.
- §Consent: processing for marketing communications, where you have affirmatively opted in or have not exercised your right to opt out. You may withdraw this consent at any time by contacting [email protected].
Sharing Your Information
389bd does not sell your personal data to third parties. We share your information only in the circumstances set out below, and only to the extent necessary for the stated purpose.
- §Game and technology providers: 389bd shares session and account data with licensed game providers (including Pragmatic Play, Evolution Gaming, Spribe and Ezugi) to the extent necessary to deliver their games within the 389bd platform. These providers are contractually bound to use your data only for service delivery.
- §Payment processors: to facilitate deposits and withdrawals, 389bd shares necessary financial identifiers with payment processors including bKash, Nagad, Rocket, Upay and international card networks. These processors handle your payment data under their own privacy policies and applicable financial regulations.
- §Regulatory and law enforcement authorities: 389bd will disclose personal data to government bodies, financial intelligence units, law enforcement agencies or courts when required to do so by applicable law, a valid legal order, or where disclosure is necessary to prevent fraud, money laundering or other serious crimes.
- §Fraud prevention and security partners: 389bd may share technical identifiers (IP addresses, device fingerprints, behavioural signals) with specialist fraud prevention and cyber-security service providers to protect the platform and its players from malicious activity.
389bd never sells, rents or trades your personal data to advertising networks, data brokers or any other third party for commercial purposes. Any third party receiving your data is contractually required to protect it and use it only for the permitted purpose.
Cookies and Tracking Technologies
389bd uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us recognise you between sessions, maintain your login state, and understand how you use the platform so we can improve it.
- §Strictly necessary cookies: required for the platform to function, including session authentication, security tokens and load balancing. These cannot be disabled without breaking core functionality.
- §Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform, which games are most visited, and where technical errors occur. This data is used solely to improve the 389bd experience.
- §Preference cookies: store your platform settings such as language preference, display options and notification preferences so that 389bd remembers your choices across sessions.
You may manage cookie preferences through your device browser settings. Disabling strictly necessary cookies will affect the functionality of 389bd. Disabling analytics or preference cookies will not prevent you from using the platform but may reduce the quality of your experience.
Data Retention
389bd retains your personal data for as long as your account remains active and for a period after closure as required by applicable law and our internal compliance obligations. Account records, transaction history and KYC documentation are retained for a minimum of five years following account closure to satisfy anti-money laundering, tax and audit requirements.
Where personal data is no longer required for any legal or operational purpose, 389bd will securely delete or anonymise it. Marketing preferences and communications data may be deleted sooner if you opt out of marketing and there is no other legal basis for retention.
Data Security
389bd employs industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our security framework includes SSL/TLS encryption for all data transmitted between your device and the 389bd platform, encrypted storage of sensitive account and financial data, and access controls that limit staff access to personal data on a need-to-know basis.
While 389bd takes all reasonable precautions, no internet transmission or electronic storage system is completely secure. In the event of a data breach that affects your personal information and poses a significant risk to your rights, 389bd will notify affected players as promptly as practicable and take immediate remedial steps.
389bd uses SSL encryption across all platform pages and payment flows. Your account password is stored in hashed form and is never accessible in plain text by any 389bd employee. Always use a unique, strong password for your 389bd account and never share it with anyone.
Your Privacy Rights
As a 389bd player you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your registered account details. We will respond within a reasonable timeframe.
Third-Party Services and Links
The 389bd platform integrates third-party game content, payment gateways and analytics services. Each of these third-party service providers operates under its own privacy policy. 389bd is not responsible for the privacy practices of third-party providers, and we encourage you to review their respective privacy policies if you have concerns about how they handle your data.
389bd does not embed social media tracking pixels or advertising network scripts on its platform. We do not share player behavioural data with social media platforms for targeted advertising purposes.
Children's Privacy
389bd is strictly an adult platform. We do not knowingly collect personal data from any individual under 21 years of age. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on 389bd, please notify us immediately at [email protected].
389bd strictly enforces the 21+ age requirement at registration and through ongoing KYC verification. Age-gating protects young people from the harms associated with gambling. If you are aware of a minor attempting to access 389bd, please contact [email protected] immediately.
Changes to This Privacy Policy
389bd reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. Where material changes are made, we will notify active players by displaying a notice on the platform or sending a message to the registered contact associated with your account before the changes take effect.
The date at the top of this page reflects when this Policy was last revised. Your continued use of 389bd after a revised Policy is published constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically to stay informed of how your data is being handled.
Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about how 389bd has handled your personal data, please contact our data support team. We are committed to resolving all privacy-related enquiries fairly and promptly.
Data enquiries and privacy complaints: [email protected]. Please include your registered account mobile number and a clear description of your request. We aim to acknowledge all privacy enquiries within 2 business days Bangladesh Standard Time and to resolve them within 30 days.
Our Privacy Commitments to You
These six commitments summarise how 389bd approaches data privacy in practice — not just as a legal obligation, but as a foundation of player trust.
Ready to Play at 389bd?
Your data is protected. Your account is secure. Now explore the 389bd casino — live dealer tables, cricket betting, 1000+ slots and instant bKash payments are all waiting.
389bd is strictly for players aged 21 and above. Please gamble responsibly and within your means. If gaming is becoming a concern, visit our Responsible Gaming page or contact [email protected].