Responsible Gaming at 389bd

Our Commitment to Responsible Gaming

389bd believes that gambling should always be a form of entertainment — something you choose to do for enjoyment with money you can afford to spend, within the time you can afford to give. That principle sits at the heart of everything we build and every policy we enforce.

We know that for the overwhelming majority of 389bd players in Bangladesh — whether they are betting on the BPL, spinning slots or joining a live dealer table — gaming stays exactly that: a pastime. However, for a small number of people, gambling can develop into something that causes harm to themselves or the people around them. 389bd is committed to identifying those situations early and acting responsibly.

This page explains the responsible gaming tools available to every 389bd account holder, the warning signs of problem gambling, and how to reach our support team if you — or someone you know — needs help. All tools described here are free, accessible directly from your account settings, and take effect immediately (or within the timeframe stated for each tool).

Responsible Gaming Tools Available to You

The following tools are available to every 389bd player at no cost. Access them directly from your account settings or by contacting [email protected]. No waiting period is required to activate a limit or restriction.

How to Activate a Responsible Gaming Tool

Activating any responsible gaming tool on 389bd takes less than two minutes. Follow the steps below or contact our support team if you need assistance at any point.

1. 1
   Log in to your 389bd account

   Visit 389bd Login and sign in with your registered mobile number and password. Make sure you are on a secure connection before proceeding.
2. 2
   Go to Account Settings

   Find the Responsible Gaming section within your account settings. All available tools — deposit limits, session reminders, cooling-off, self-exclusion — are listed here.
3. 3
   Select and configure your chosen tool

   Choose the tool you want, enter your preferred limit or duration, and confirm your selection. A confirmation message will display once the tool is active. Reduced limits and restrictions activate instantly.
4. 4
   Need help? Contact support

   If you cannot find the settings or need urgent help applying a restriction, email [email protected]. Our team is available every day including Bangladesh public holidays and will action your request as a priority.

Warning Signs of Problem Gambling

Problem gambling does not always announce itself clearly. The following signs — whether you notice them in yourself or someone you know — suggest that gambling may have moved beyond entertainment into something more harmful.

• ⚠Spending more on gambling than you originally planned or can comfortably afford, and finding it difficult to stop once you have started a session.
• ⚠Gambling with money intended for essential expenses such as rent, food, utility bills, or family obligations.
• ⚠Chasing losses — continuing to gamble in an attempt to recover money that has already been lost, often leading to larger losses.
• ⚠Feeling restless, irritable or anxious when unable to gamble, or using gambling as a way to escape stress, anxiety, depression or problems in daily life.
• ⚠Lying to family, friends or colleagues about the amount of time or money spent on gambling, or hiding gambling activity from people close to you.
• ⚠Borrowing money from others — or selling personal belongings — to fund gambling, or experiencing financial difficulties as a direct result of gambling losses.
• ⚠Neglecting work, study, family responsibilities or personal health because of the time or mental energy consumed by gambling.

Quick Self-Assessment

Answer these five questions honestly. If you find yourself answering "yes" to two or more, we recommend using one of the responsible gaming tools above or contacting our support team for a confidential conversation.

Tips for Healthy, Enjoyable Gaming

The vast majority of 389bd players enjoy gaming without any issues. These habits help keep it that way — practical things you can do to make sure gaming stays a positive part of your leisure time.

• ✓Set a budget before you play and treat it as the total cost of your entertainment — not as a starting stake you expect to recover. When the budget is spent, the session ends.
• ✓Decide in advance how long you will play. Use 389bd's session time reminder to help you stick to that plan, and step away when the reminder triggers.
• ✓Never gamble under the influence of alcohol or substances, when you are feeling very emotional, or when you are mentally exhausted — your judgement is impaired and the risk of poor decisions increases significantly.
• ✓Balance gambling with other leisure activities. Maintain regular commitments — sport, family time, socialising, hobbies — so that gaming is one activity among many, not the central focus of your free time.
• ✓Never chase losses. Losses are the cost of entertainment, not debts that gambling owes you. Chasing them almost always results in spending more than planned and rarely in recovering what was lost.
• ✓Take regular breaks from the platform — a week off, a month without logging in. Maintaining a healthy distance reinforces that 389bd is an optional leisure choice, not a daily necessity.

Protecting Players Under 21

389bd enforces strict age verification at the point of registration and as part of ongoing KYC review. Every new account must pass age verification before a deposit can be made or a game can be played. We use identity document checks — National ID card, passport or other government-issued documents — to confirm that every player is aged 21 or above.

If you are a parent or guardian and are concerned that a minor in your household may have accessed or attempted to access 389bd, please contact [email protected] immediately. We will investigate and take appropriate action, which may include permanent account closure. We also recommend using parental control software on shared devices to prevent underage access to gambling platforms.

Reach Out — We Are Here to Help

If gambling has become a concern for you or for someone close to you, the most important step is to talk about it. Our support team is available every day and will treat your enquiry with complete confidentiality and without judgement. Whether you need to apply a restriction urgently, want to discuss your gaming patterns, or simply need someone to talk to, we are here.

When you contact us for responsible gaming support, your request is flagged as a priority. We will not attempt to persuade you to continue playing. We will not ask you to reconsider a limit or self-exclusion request. Our sole focus is helping you access the support you need as quickly as possible.